Senior Engineering Manager - Ontrip

GetYourGuide • 🕗 Teilzeit/Vollzeit • Zürich, Kanton Zürich, Schweiz • vor 15h

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 200 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 15 local offices around the world. Visit our careers website to learn more.

Team mission

We are looking for a Senior Engineering Manager for Ontrip (Zurich) to guide people, drive technical decisions with customer impact along with the wider business stakeholders.

Ontrip is part of the wider Consumer / FinTech domain and consists of three teams:

Goal: Creating a loyal customer base by exceeding travelers expectations with a stress free and delightful post-purchase experience.

Fulfillment: Focusing on the post-booking experience and enhancing the on-trip customer experience (ie. meeting points / pickups / vouchers).
Channel Experience: Focusing on the ability to make it easy to get help and self-service resolution (ie. rescheduling / weather swap / AI-powered assistance).
Care Platform: Focusing on step-changing out internal tooling for Customer Service (ie. internal tooling, AI-powered triaging, automation).

You will:

Directly manage 2 Engineering Managers in Zurich and 3 engineers in Berlin, and will be part of the cross-functional leadership team for the domain together with Product and Design. We are building out this new domain in 2025 and you will help in that process.

This role reports to the Director of Engineering for Consumer and we divide engineering leadership responsibility into the following areas:

Business Impact: Clear business metrics and working towards ambitious goals
Strategic Leadership: Short/mid/long term vision and collaboration with stakeholders
Team Leadership: Engaged teams with the right people and high talent density
Personal Leadership: Role modeling of the company Guiding Principles

Who you are:

Prior experience managing and mentoring engineering managers
Willingness for short quarterly business travel to visit Berlin based teams
Passionate about business results and people not just technical excellence
Customer-centric prioritization and data-driven decision-making
Excellent written and verbal communication skills in English

Bonus if you have:

Prior experience on the Fintech side of an ecommerce marketplace
Prior experience partner with Customer Service business functions
Prior experience in a scale-up environment

How we set you up for success:

Competitive base salary + virtual stock options
Work from anywhere in the world for 40 days per year
Annual external training budget and Mentorship programs for continuous learning and development
Flexible working arrangements to support work-life balance
Relocation Assistance if required
Monthly transportation and fitness budget
Receive discounts for you, friends and family on activities via GetYourGuide
Language reimbursement program
In-Office Fitness classes

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.

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