We are looking for a detail-oriented and proactive Creative Operations Coordinator to oversee and optimize web development initiatives across a diverse group of stakeholders. In this role, you will bridge the gap between creative media, technical systems and strategic communication. The role serves as a critical liaison between internal teams, a creative/media agency, and a web development partner—ensuring seamless execution, clear communication, and timely delivery of both new and ongoing website projects.

This position does not require hands-on coding, but a strong understanding of the software development lifecycle (SDLC), Agile methodologies, and DevOps environments is essential. The successful candidate will bring experience in managing digital or web-based projects, with a demonstrated ability to navigate fast-paced, cross-functional environments.

Key Responsibilities

Act as the central point of contact for internal stakeholders requesting digital projects or website updates across various platforms.
Gather, document, and clarify business requirements and project objectives to ensure alignment with strategic goals.
Manage and refine end-to-end creative and digital workflows, ensuring clarity in roles, responsibilities, and hand-offs.
Coordinate closely with creative/media partners to ensure consistency in branding, design, and content strategy.
Collaborate with web development partners to ensure accurate implementation, project timelines, and quality assurance.
Oversee and coordinate third-party service providers (e.g., agencies, freelancers, technical partners) to ensure quality, performance, and alignment with project goals.
Identify operational bottlenecks and implement process improvements to enhance overall efficiency.
Maintain comprehensive project plans, timelines, and regular status updates to ensure transparency and accountability.
Handle multiple concurrent projects in a deadline-driven environment, maintaining high attention to detail.
Lead routine check-ins, stand-ups, and sprint reviews with relevant stakeholders.
Proactively identify and resolve potential risks or roadblocks.
Ensure all deliverables meet requirements, are delivered on time, and stay within budget.
Provide regular updates and reports to leadership, including escalations when necessary.
Support the continuous improvement of internal workflows related to intake, scoping, development, and delivery.

Qualifications

Education or apprenticeship in Mediamatics, Digital Media, Multimedia Production, Communication Technology or similar field
3+ years of experience in project coordination, preferably in a digital, media agency, web development, or DevOps setting.
Solid understanding of DevOps principles, Agile project management, and the website development lifecycle.
Proficient in tools such as Adobe Creative Suite, HTML, CMS platforms, hosting infrastructure and basic IT systems
Comfortable with cross-functional collaboration and managing multiple projects
A proactive mindset, attention to detail and a passion for digital trends
Proven experience collaborating with creative agencies and/or external development vendors.
Proficient in project management platforms.
Exceptional verbal and written communication skills.
Fluency in English, both written and spoken, is required.
Self-starter with a collaborative mindset and the ability to drive accountability across international teams.

What we offer

A dynamic, collaborative work environment
Opportunities for professional growth and training
Creative freedom and ownership
A supportive, collaborative team culture

ArbeitsortZürich

Fairway Lab AG

Frau Tamara Meili

Giesshübelstrasse 40

8045 Zürich

tamara.meili@fw-lab.ch

Fairway Lab AG Jobs

Creative Operations Coordinator (with IT & Communication Expertise)

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